The Help Center concept that we bring to our conferences has become almost legendary. It is thought by many to be the finest technical support avenue you will find anywhere in the world. We hand pick our Help Center team, culling from the most expert trainers, the most prominent authors, and the most notable trouble-shooters.
These people have a single mission: To help you get your questions answered. That’s it. For the four days of the Summit, their sole focus is on you and your issues. Some of the workarounds and solutions that have been devised in the Help Center have gone on to be the subjects of magazine articles, long on-line discussion threads, chapters in books, and yes, new features in the software.
The Help Center opens first thing in the morning and often doesn’t close until late at night. It becomes a hangout, a place for users to congregate during breaks and after hours. Some memorable stories have been forged over the years in the Center, becoming part of permanent conference lore.