“Let me tell you about my time at your conference...
“I walked in, got my badge, went over to the Help Center, and found the answer to the problem that had been plaguing our entire department for the last three years. Mind you, this was all the day before the conference officially began. I could have turned right around and gotten back on the plane, and the conference would have been a fantastic success. P.S. I’m glad I didn’t—the rest of it was sensational, too...”